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New Contributor
New Contributor

changing user name

I received an email to verify my change of username and it states that it cant be proccessed it is ever frustrating i spoke with an operator yesterday to change my details idid so vic acc preferences but it wont accept and i am required to use an email that is no longer valid as my username and i want to simply change it


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Retired Employee
Retired Employee

Re: changing user name

G'day @telephone


I just want to make sure that we're completely across this one. You're referring to your login email? 

You've tried changing your contact email via the Profile tab → Account information → Email address → Change?


Let us know if you still need a hand. I'm happy to pop through the change from my end. Can you fill out the template below and send that through to →


Are you the primary account holder: Y/N
Your full name:


Account number:

Email address: 

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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