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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

cohenpyj
New Contributor
New Contributor

can not access my email

I can not log on to any of my optus webmail account.  It states my username or password is incorrect. 

Is there a problem with webmail? 

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3 Replies
Kyri_YC
Moderator
Moderator

Re: can not access my email

Hey there @cohenpyj. It's not great to hear about your webmail troubles. I recommend trying the following steps that may help surpass this issue.


→Clearing cookies/cache from your web browser

→Using a private/incognito mode browser session

→ Try to use a different web browser (eg: Chrome, Safari)


Let us know how you go with the above.



----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

cohenpyj
New Contributor
New Contributor

Re: can not access my email

Disappointed to find out that rather than notifying me of spam to my email address, optus blocked my account and left it to me to find the problem.

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Tina_YC
Moderator
Moderator

Re: can not access my email

Oh, that's odd! If you'd like us to look into this situation, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Tina. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.