I'd like to enquire why I always get charged a fee for not using direct debit. I pay by bpay which should not incur any fees. This has been the case for all the years I have been with optus. Cannot understand. I think it is wrong. I am not using a credit card (only occassionally)
The Non-Direct Debit Fee (which I believe is now just the "processing fee") has been reduce from $2.20 to about 40c for a typical $100 bill.
What's this "40 cents" thing about? I'm still being slugged the monthly $2.20 because I pay with bpay.
And now they've resorted to annoying text messages 5 days before bill is due, with no way to opt-out. Optus really knows how to incite grinding gears. "Customer service" now means "how can the customer serve the business".
Hi @retro-nachos, if you download you itemised PDF bill it will tell you what the $2.20 charge is for. It is either a non-debit fee or a paper bill fee (to receive paper bills). Please refer to our → billing fees page for more info.
You can avoid the non-direct debit fee by setting up direct debit on the account and the Paper bill fee by opting for email (online) billing.
Payment processing fee is charged when customer makes a manual credit card payment. Can you avoided by setting up direct debit as it does not apply on direct debit payments.
To want to discuss more about your bill then you are best to speak with our billing team via the → messaging service to assist you further.
As mentioned their is a free option and now (thanks to the ACCC) Paying by credit or debit card attracts only a very nominal fee (~40c). How much you pay is decidedly up to you.
I'd be fine with paying by credit card and the 40 cents, if it were possible to manually pay each time rather than storing the card for their auto-payments. Maybe I can pay manually each time with credit card? I assumed not.
I do not like auto-payments of any kind, or storing my credit card. I do not use direct debit or anything that involves taking money from me without my explicit action.
I respect other's right to choose direct debit, but I choose to manually pay. I expect not to be punished with a $2.20 fee for choosing that method. 40 cents, fine, whatever. But $2.20 is clearly a penalty designed to nudge people to direct debit. No wonder ACCC got involved.
Even the other reply from rep in this thread has nothing to say except "use direct debit", which is an answer to a different question.
if it were possible to manually pay each time rather than storing the card for their auto-payments. Maybe I can pay manually each time with credit card?
You can use their direct payment page: https://secure.optus.com.au/paymybill
But $2.20 is clearly a penalty designed to nudge people to direct debit.
Agree. The consensus seems to be that you can't pay manually via credit card without being slugged the $2.20, yet the CIS for my NBN plan seems to state otherwise:
Non-direct debit fee
A $2.20 fee will be charged each month if you choose not
to pay your bill by direct debit. To set-up direct debit
go to optus.com.au/myaccount
Exception: For payments made by credit, debit, charge
or prepaid cards, the non-direct debit fee will not apply.
No wonder ACCC got involved.
I don't believe they have. The only two scenarios I'm aware of the ACCC looking into are excessive credit card charges, and excessive late payment fees. The $2.20 non-direct debit fee does not fit into either of those two categories.