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New Contributor
New Contributor

app not working & no services linked to account

when i ordered online the mobile broadband i only put in my drivers licence number and address i got the modem and also got a text on my phone sayings the sim card that comes with the modem is activated within 4 hours of delivery once i got home form picking it up it works all fine nothing wrong i get the optus app and try to log in with email and password once i do it says this

sorry about this were unable to display your services via our app please log in to our website to view your services i did message a optus tech on the website and he said to uninstall the app and reinstall it didn't do anything i have the same problem still

as i was told by the app to refer to my account on the website to view my services it says on the website that i have no services linked i am a bit unsure as to why it is doing it i cant see any usage any details about the plan i had selected $68 for 500gb p/month i cant recall ever having to put any bank card details in?

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Online Community Manager
Online Community Manager

Re: app not working & no services linked to account

Hey there killakami1,


Just a heads up that we don't have visibility of or access to customer accounts here on our public forum.


Hopefully this help and support page helps: Add / Remove Services in My Account


If you still need assistance, please contact Optus directly. 

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here or from your My Optus app under the Help menu.  


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
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Re: app not working & no services linked to account

I need help in logging in to my Optus app. I have reset my password on my end and tried logging in but it states no service is linked to my account. No information showing at all. What can I do. Your customer Phone support is unavailable.
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