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View your usage, get billing support and much more with the My Optus app, download it here
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New Contributor
New Contributor

account number deleted from my account

my account number has been removed from "my account" I am unable  to see any bills or monitor usage, please assist

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Trusted Contributor
Trusted Contributor

Re: account number deleted from my account

If there is a telephone number showing on the top right, then you are not logging into the real my account.

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New Contributor
New Contributor

Re: account number deleted from my account

I dont have a number in the top right corner, I have been using this account for the last 10 or more years, tech support tell me the account is attached to the webpage but its still not available to me, I have cleared the cached used a different explorer and tried the same on a win10 machine, nothing changes, can someone help please

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Trusted Contributor
Trusted Contributor

Re: account number deleted from my account

You need to ask a moderator like Dan_C, but they all get the message you send

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