I’ve been trying to log in to my yes account for weeks now but keep getting a message asking me to link my service. But everything I put in says invalid. I’ve even tried calling Optus customer service multiple times and they keep saying it’s all working or we need to register your account. How many time do you need to
register my account before it works. Clearly I have one already as I’m on here. I’ve also been waiting 12 hours for an email allowing me I reset my password to arrive but it never seems to get sent. Can someone from Optus please contact me and actually resolve this very frustrating issue for me please. Had nothing but problems with it.
Solved! Solved: Go to Solution.
Optus chat, really not that painful. I have used it several times in the last couple of weeks. Maybe I'm just good at it.
After dealing with 3 people who couldn’t help I finally got someone who could help me on Optus chat. Shouldn’t of taken 3 phone calls and 4 people on chat to get my account credentials working again. Pretty poor Optus.
But thankyou to the the person who replied.
There's a system outage that we're currently working on resolving @dissatisfied12. Is there anything I can help out with in the meantime? Let me know.
You can always send me a PM via → http://yesopt.us/pmdan.
Yes, I completely agree but unfortunately, I have no solve for you.
I gave up Telstra 13yrs ago and have been passionate about not going back but optus (Singtel) have really been push the limits of customer requirements lately.
I'll tell you why;
Not good to hear of your disappointment @Debz82, I hope I can provide some insights to assist.
As networks have developed in the last 13 years, not everything operates in the same billing system now which is what's most likely causing your deconsolidated accounts. Optus are currently migrating services into a new system to resolve this. Migrations happen every weekend and will continue across all services so hopefully this will make your billing more simplified when complete.
For any services that are in the same system, there should be no issue getting them consolidated.
I sounds like your online profile needs to be checked, as long as everything is provisioned correctly there should be no issues managing your add-ons/payments.
Please feel free to send me a private message so we can check it out together and make things more bearable moving forward.
The log into 'my account' has not worked properly for three weeks. The system was allegedly down for maintenance three weeks ago and still only provides limited information. I have had 6 live chats and three phone calls as recently ads 48 hrs ago. The system is not up and working