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Why the online portal and app showing incorrect status of services

I confirmed with the optus service staff that my music streaming service has been active an my tv steaming service is inactive. However, when I look at the online optus portal, I get following status:



And if you look at my optus app for their status, you get incorrect status again:

Screenshot_20190509-105442_My Optus.jpg

Can this be fixed? i.e. that optus online portal an app shows the correct status of my services.

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Online Community Manager
Online Community Manager

Re: Why the online portal and app showing incorrect status of services

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.  

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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