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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Why live web chat is not working?

Why I can't use web chat when ever I am trying to do it takes me to play store to install app but even on app it doesn't work it asks me to login when I do it says sorry you can't use it please use web chat and that is what happens not able to contact at all what to do
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Trusted Contributor
Trusted Contributor

Re: Why live web chat is not working?

@malikperth Live chat has been cancelled for a while. 

Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.

I am not an Optus employee. If a reply helps please give a Kudos and when an issue is solved please mark as solved.