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durga108
New Contributor
New Contributor

Re: Why did Optus send me a payment reminder text when I have Direct Debit?

this drives me mad! i’ve never defaulted on a bill, have direct debit etc.

 

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Jono_YC
Moderator
Moderator

Re: Why did Optus send me a payment reminder text when I have Direct Debit?

Hi @durga108 it's not great to hear that you've been receiving these notifications. As we're always looking to improve our service, I'll be sure to pass this onto our relevant teams to review.


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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