Sorry to hear about your My Account issue @ianckeenan1. It seems your account is not linked or setup correctly online. You are best to speak with our billing team either via the → messaging service or by calling them on 133937 - Mon - Fri 8am - 8pm AEST to assist you further.
I have spent several hours talking to very courteous Optus staff who have tried a number of things. This is a new problem. For many years I have been able to access "MY ACCOUNT" from the drop down menu on the Dashboard after I've logged on - Optus screen. Since last last week I am unable to do this. The last person I spoke to (Ref 770199715) could not resolve the problem and has referred it further up the chain. From searching on the net I understand this is not an isolated problem.
PLEASE cane somebody contact me and tell me what is going on.
If the issue continues then please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app / My Account.
You may not have noticed but you have to get into My Accounts to do this. Over the past 3 or so weeks I have I have been asking for somebody (anybody) from Optus IT to contact me. The Optus Facebook team have been very responsive but they cannot help me and have passed my request to IT several times. I believe this is a System fault and not a service issue. I am able to access My Profile page and change details there. "No accounts for current customer" is very annoying.
I have the same issue! If I try and go to the "Message us" link, it asks me to login to my account - which is my problem in the first place!
I also have same issue, I could not setup my direct debit or check bills / current usages etc. . Bit strange, under Profile->Services->YourServices is showing my mobile and account number.