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[IceMan61]

@Aman_B I've resent the PM, even though I can see the original in my Sent Messages.

[Aman_B]

Got it @IceMan61.  Will reply there. 

[Mudsy360]

Hello all,

I am still unable to log in to my account and to be bluntly honest I find this to be a ridiculous amount of time for the issue to be resolved.

Anyone else still having issues?

It's been just under 2 weeks since I raised a technical issue with support.

It is a complete waste of time contacting optus via Facebook messenger as the staff are unhelpful and don't seem to read previous messages.

Based on this issue alone I will never recommend any optus product or service to anyone.

Simply put it has been a poor experience from day one. 

[Mudsy360]

Hi all, I still can't log in to my account.

Is the issue really that bad/complex that it takes 2 plus weeks to resolve?

I just wish the optus staff would keep me updated on the status 😞

[Mudsy360]

Finally after calling back I can now log into My Account !!

[Brock_E]

Great to hear that this has been resolved, @Mudsy360. If you need a hand with anything else moving forward, please don't hesitate to reach out.