Got it @IceMan61. Will reply there.
I am still unable to log in to my account and to be bluntly honest I find this to be a ridiculous amount of time for the issue to be resolved.
Anyone else still having issues?
It's been just under 2 weeks since I raised a technical issue with support.
It is a complete waste of time contacting optus via Facebook messenger as the staff are unhelpful and don't seem to read previous messages.
Based on this issue alone I will never recommend any optus product or service to anyone.
Simply put it has been a poor experience from day one.