Webmail

[JakeMallie]

Webmail has been very slow all day and I now can not log on to my webmail account.  It states my logon failed and has also gone into secure mode which requires me to enter the security code displayed below the login. 

Is there a problem with webmail again? 

[DEANJA]

Same here, happened exactly the same sevreal weeks ago, and NO explanation given when corrected what had happened.

[Kartika]

Hi @JakeMallie, apologies for any inconvenience caused to the issues with your webmail. We're aware of an issue impacting the webmail services (REF#22859280) at the moment. Our Tech teams are working to restore services as soon as possible. We appreciate your patience in the meantime.

[Kartika]

Hi @DEANJA, we're aware of an issue impacting the webmail services (REF#22859280) at the moment. Our Tech teams are working to restore services as soon as possible.  Apologies for any inconvenience caused and we appreciate your patience in the meantime.

[JakeMallie]

Hi Kartika,

I have been able to log into Webmail but it's still incredibly slow.  So slow in fact that it has timed out several times when I've tried to open a Folder.

[Kartika]

Thanks for getting back to us @JakeMallie. We have deployed some fixes and many customers have come back advising it is working now. Can you double check to confirm it`s working at your end.

[JakeMallie]

Hi Kartika,

Webmail was working reasonably well and then slowed again yesterday.  So far today it is very slow. 

I've also noticed an increasing number of spam emails in my Inbox which is frustrating. I'm deleting around 50 junk emails a day. Sometimes I get an error message at the top of the screen saying the action of deleting/moving to Trash can't be completed.  I rarely have emails directed to the Spam folder automatically now.