Recently changed my webmail password due to false "Undeliverable mail" messages, up to 20 per day.
Tested new password with sent and received emails....all OK.
Today I cannot access email with "Incorrect username or password" response.
Is anyone having similar issues?????
It could be that Optus has suspended the email account due to the spam/compromised account.
i would chat to technical support and get them to check.
@ SNAGGED- How'd you go about changing the password?
Had we sent out a temporary password via SMS/Email or did you perform the change from your side? I'd suggest jumping onto Chat. Ask the agent to send out a new temporary password. You'll then need to follow the steps below:
I was getting the undeliverable messages too, but only about 5 a day over the last few weeks and I wasn’t sure what to do, so I hadn’t done anything yet and now my password wouldn’t work anymore either, so I changed it here and it still isn’t working? I wonder if the two things are related or coincidental?
Hi Choicey, not sure if you have seen the other thread mentioned with advice/instructions provided by AlistarS, if you haven't you can check it out here.
I think they are related. How long have you had this account? Mine was created when I was OptusZoo and despite being told it was migrate to the new system, I don't think this is the case. It seems whenever a migration occurs from the legacy ssytem, it stuffs up the email passwords on some accounts.