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Virgin Mobile changeover

My $35 postpaid account transfer from Virgin Mobile (VM) was acknowledged by OPTUS on 17 June 2020 to $30 postpaid account at $0 balance. However, I have had an outstanding credit amount of $270 on the last VM bill that is not reflected in my OPTUS billings. 

I am certain should my VM account be in debit it would be duly applied to my first OPTUS bill.

Is there a mechanism or contact I may reach to have this apparent oversight correct?

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Re: Virgin Mobile changeover

@Dina68  here are some options for you

Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.

Lodge a complaint

Or go the old fashioned way and write a letter to

Optus Customer Relations Group

PO Box 306 Salisbury South 5106


I am an Optus user.
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