My $35 postpaid account transfer from Virgin Mobile (VM) was acknowledged by OPTUS on 17 June 2020 to $30 postpaid account at $0 balance. However, I have had an outstanding credit amount of $270 on the last VM bill that is not reflected in my OPTUS billings.
I am certain should my VM account be in debit it would be duly applied to my first OPTUS bill.
Is there a mechanism or contact I may reach to have this apparent oversight correct?
@Dina68 here are some options for you
Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
Lodge a complaint https://www.optus.com.au/support/feedback-and-complaints
Or go the old fashioned way and write a letter to
Optus Customer Relations Group
PO Box 306 Salisbury South 5106