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Gallipolist
New Contributor
New Contributor

Unable to view inbox from either webmail logon or via outlook client

Userid and password are acknowledged and correct. Why is the detail of my inbox not visible?

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Dan_C
Online Community Manager
Online Community Manager

Re: Unable to view inbox from either webmail logon or via outlook client

Have you just setup your Optusnet account, or have you suddenly come across this issue? 


We did have an Optusnet email server issue occur over the weekend. Some customers have come and advised that their issue has been resolved, but the ticket is still being investigated on our side. 

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fralac181238
New Contributor
New Contributor

Re: Unable to view inbox from either webmail logon or via outlook client

my password has changed on my webmail and account not linked
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fralac181238
New Contributor
New Contributor

Re: Unable to view inbox from either webmail logon or via outlook client

how do i reset my webmail password
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Aron_YC
Moderator
Moderator

Re: Unable to view inbox from either webmail logon or via outlook client

Hi fralac181238


You can reset your webmail password through your My Account, we have a guide on how to do this here

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