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carolinadupain
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New Contributor

Re: Unable to log directly into Optus Webmail Portal (16 Jul 2020)

Hi there,

 

I am unable to log into my optuswebmail using my same email name and address and

password. I have tried old passwords but nothing responds. How do I change my password

if the system doesn't accept the old password.

Regards

Carolina Dupain

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Steven_YC
Moderator
Moderator

Re: Unable to log directly into Optus Webmail Portal (16 Jul 2020)

Hey @carolinadupain - Thanks for sharing this with us here.

We're aware some users are facing troubles with logging into their Optus Net email.

Our technical team are investigating into this, reference 23170077

Please feel free to message our team via the My Optus App though and they can assist with changing to password and attempt a log in. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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jmchristodoulou
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New Contributor

Re: Unable to log directly into Optus Webmail Portal (16 Jul 2020)

Why set up this YES crowd chat if we get no replies????

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