Amazingly enough you're almost certainly not going to leave anytime soon and will continue to endure being reminded you have a $2.20 fee coming up in 5 days.
Just signed up with new ISP tonight, and will follow shortly with new mobile provider.
To clarify, I'm on Optus cable which has been terribly slow lately, even basic browsing. The issue is not on my side, I'm technical enough to know when the issue is my side, and what's happening on my network.
I tried to resolve things through their chat today, was a huge waste of time. I got bounced around 4 different people:
finally he said I'll transfer you to an expert (again), and 30 min later nothing. So I closed the chat window and will not be back. This is all after the first "expert" assured me "we will find you a resolution". None was found.
The tech guy didn't seem to care that my upload speed was measuring 0.05 mbps today via speedtest, he ignored that and transferred me to "sales" to talk nbn plans, which also got nowhere.
So it's goodbye forever.
@retro-nachos I'm sorry for any frustration caused. Regarding these bill reminders I have marked this thread as feedback for the relevant teams to review.
If you're still having issues with your Cable service whilst you are still with us, since I assume you have already gone own the My Optus App route, please send through a Private Message via our Facebook or Twitter official pages and we can take a closer look at your service and review any notes on your account from your previous interactions with us.