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View your usage, get billing support and much more with the My Optus app, download it here
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New Contributor
New Contributor

Trouble with Logging into My Account (Both on Internet and My Optus app)

I am a new user (aprrox 2 weeks). I have been having weird issues logging into my account on both online and my optus app platforms. When logging online I get this error message:

 

OOPS! LOOKS LIKE THE PAGE YOU WERE LOOKING
FOR MAY BE DOWN OR IS NO LONGER AVAILABLE

Please try clicking on My Account and then searching for the page again.

If this does not work, please try logging in later on.

 

This has been happening for 3+ days now.

 

When I try logging in via My Optus app, this Error occurs:

 

Login Failed

 

Oh, seems as though your Optus My Account password/email address is incorrect.

 

However, the My Optus App displays all my billing details just fine without the login.

 

I've tried manually registering for an account but it said that the email address was not available.

 

Chatting with the supports basically told me to wait, but I've had this issue for a while. How long does these issues usually go for?

 

What do I do?

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RetiredModerator
RetiredModerator

Re: Trouble with Logging into My Account (Both on Internet and My Optus app)

Hey @Axley - My understanding is that My Account was experiencing some errors about a fortnight ago, however these have since resolved themselves. Can you please PM me with your mobile number, full name and DOB? Sounds like you may need to have some provisioning done on our end. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
New Contributor

Re: Trouble with Logging into My Account (Both on Internet and My Optus app)

Hi Shauna,

 

I recently had this issue resolved by chatting with one of the Tech Support staff members again. They did have to reset my account for me to gain access.

 

Thanks for replying anyway!

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RetiredModerator
RetiredModerator

Re: Trouble with Logging into My Account (Both on Internet and My Optus app)

Ah, that's good to hear! Thanks heaps for the update 🙂 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: Trouble with Logging into My Account (Both on Internet and My Optus app)

sick of trying to get into my account cannot get any answers

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New Contributor
New Contributor

Re: Trouble with Logging into My Account (Both on Internet and My Optus app)

Are you able to help me please resolve this same issue?
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Online Community Manager
Online Community Manager

Re: Trouble with Logging into My Account (Both on Internet and My Optus app)

Hi mojotom1,

Which one are you having trouble logging into?

Please see this recent post from a customer which may help.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: Trouble with Logging into My Account (Both on Internet and My Optus app)

I can’t login to anything, the little wheel in the corner turns then stops and will not complete my login. I have deleted my app and re installed, I have tried going through the online portal and comes up with error...LOOKS LIKE THE PAGE YOU WERE LOOKING FOR MAY BE DOWN OR NO LONGER AVAILABLE.
I have been trying for 2 weeks and it has not changed
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