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Occasional Contributor
Occasional Contributor

Trouble cancelling Optus Sport subscription

Spoke to chat this morning, as I cannot cancel my Optus Sport subscription via the 'My Account' portal. It's attached to an elegible postpaid mobile plan.They advised it would take 15 minutes to 4 hours to remove, but the sub is still showing as 'active' on my account.

 

When I go to Sports & Entertainment > Optus Sport > Manage > Cancel Subscription, when I click the button to confirm the cancellation, I get the error 'INACTIVE_SUBSCRIPTION' and nothing happens.

 

Please help!

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Moderator
Moderator

Re: Trouble cancelling Optus Sport subscription

Hi @interfreak - thanks for reaching out. Not great to hear you're having trouble cancelling your subscription. 

 

Can you please send me a private message with the following info:

 

Full name:

Date of birth:

Account number:

Are you the primary account holder: Y/N

 

Once we have that, we'll see what we can do to help.


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Occasional Contributor
Occasional Contributor

Re: Trouble cancelling Optus Sport subscription

Just sent you a message with my details. 🙂

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