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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Mwils
New Contributor
New Contributor

Temporary order number received but no order confirmation after more than 48 hours

I am an existing customer, I ordered 3 phones online for my 3 different numbers. One has been shipped but I have not received any confirmation for the other 2 and it's been more than 48 hours.  They are all the same phone and are in stock.  I have tried phoning but have just been shoved around to different prople for several hours.  The online chat tried to help but they couldn't access the information apparently and told me i have to call.  but I can't speak to anyone who can help me.

I need these phones as they are xmas presents for my kids. Please help 😞

Thank you

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Ev_
Super Contributor
Super Contributor

Re: Temporary order number received but no order confirmation after more than 48 hours

Not good to hear @Mwils. If you can send through a private message with your account details - full name, DOB and mobile number, we can definitely try take a look into it for you here on our end. 

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