Thanks for this feedback, nessfinlay. Not a common complaint that we hear however we'll forward this on to the team.
@Ray_YC Hi Ray I do not know if this related, but I remember reading on the Optus site about system maintenance and sometimes you will not have access to your account for a number of hours. Sunday night to Monday morning I think.
Yes that is common (it needs regular maintenance based on all the complaints it has!). My point is that the maintenance going beyond the displayed time is not a common complaint.