Cannot access my account for nearly 2 months. Error changes between a login error:
"You cannot login due to temporary system issue. Please try again later."
Or on rare chance get logged in get the below error when try to access any function:
"Some information on this page is not available at the moment. Please try again later."
Have contacted support numerous times but still no progress.
@darrenhalliday How are you trying to access your account, via a web browser and computer?
Is the internet connection an Optus network connection?
Have you tried the my Optus app on a Phone or tablet?
Is there no alternate way to access my account so that I can pay my bill? Is a phone number provided for subscribers to quickly access and solve problems.
Having exactly the same issues for months. Its a real joke. Contacted support before they were locked down, still unresolved. Lodged formal complaint. Still no response for many weeks.... ABSOLUTELY HOPELESS IMHO.
* Cant check usage for my SIX services I have with optus.
* Cant claim 20GB Covid-19 bonus
* Cant check bills
* My Optus app doesnt work either
* Cant call support
* Cant talk via My Optus app or lodge issues
Basically cant do a damn thing...