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View your usage, get billing support and much more with the My Optus app, download it here
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New Contributor
New Contributor

Some information on this page is not available at the moment. Please try again later.

Cannot access my account for nearly 2 months. Error changes between a login error:

"You cannot login due to temporary system issue. Please try again later."

Or on rare chance get logged in get the below error when try to access any function:

"Some information on this page is not available at the moment. Please try again later."

Have contacted support numerous times but still no progress.

 

4 Replies
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Trusted Contributor
Trusted Contributor

Re: Some information on this page is not available at the moment. Please try again later.

@darrenhalliday  How are you trying to access your account, via a web browser and computer?
Is the internet connection an Optus network connection?
Have you tried the my Optus app on a Phone or tablet?


 

I am an Optus subscriber, just trying to help.
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Occasional Contributor
Occasional Contributor

Some information on this page is not available at the moment. Please try again later.

Is there no alternate way to access my account so that I can pay my bill? Is a phone number provided for subscribers to quickly access and solve problems.

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New Contributor
New Contributor

Re: Some information on this page is not available at the moment. Please try again later.

Having exactly the same issues for months.  Its a real joke.  Contacted support before they were locked down, still unresolved.  Lodged formal complaint.  Still no response for many weeks.... ABSOLUTELY HOPELESS IMHO.

* Cant check usage for my SIX services I have with optus.

* Cant claim 20GB Covid-19 bonus

* Cant check bills

* My Optus app doesnt work either

* Cant call support

* Cant talk via My Optus app or lodge issues

Basically cant do a damn thing...

 

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Online Community Manager
Online Community Manager

Re: Some information on this page is not available at the moment. Please try again later.

Hi Blowfly,

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details so the team can look into this.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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