Did you get confirmation of the 2 orders when you made the purchase? If so you might need to ring 1300 300 562 and ask them what the story is.
HI @elijazoe26, your best bet is to contact our sales support team on the number @Yeldarb has provided. Their contact hours are Mon - Fri: 8:00am - 7.00pm EST. You can also reach us on live chat here → http://yesopt.us/chat2us.