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EMSYBEAR
New Contributor
New Contributor

Sim and plan set up? Am i connected?

I Have a email to say that my acccount and sim is connected. Money for olan was deducted my phone call and messeges are still not working?
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Nard_YC
Moderator
Moderator

Re: Sim and plan set up? Am i connected?

Hi there @EMSYBEAR thanks for posting on Yes Crowd. 

If you've received an email to say your account and SIM is now connected, that generally means the service is now active and should be working.  

Are you getting a signal (3G/4G/5G) on your handset or is it saying "SOS emergency calls only"? I'd try restarting your handset or removing and re-inseting the SIM to see if that gets things working. 

It may also be worth checking your area for any mobile outages, faults or planned works that could be impacting your service. You can check this on our Network Status Map.

If you're still unable to make calls and texts, I'd recommend reaching out to our 24x7 Experts via Messaging in the My Optus App or on our website as we're unable to view accounts or service details here on YesCrowd.

If for some reason you're unable to get through using those options, please send a PM to the official Optus Facebook page or Twitter page and the team will be able to verify your account details and from there, they'll be able to take a closer look.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Sim and plan set up? Am i connected?

Generally you should get a SMS on the phone to confirm activation. Contact Optus and talk to them. No one here can help you.
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