cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
xbexskyex
New Contributor
New Contributor

Setting a pin in the app

Hi, I've been using the Optus app to check my usage for a while and it works great, however, every time I log in with my email and password it suggests that I set up a 4 digit pin code instead. It lets me choose a pin, then askes me to confirm the pin, but after doing so it just keeps giving me a message that says 'oops something went wrong'. I'd like to use the pin because it would be easier but it never seems to let me set it up! I wish it would at least stop asking me to do it every single time if it's not going to work anyway!!

0 Kudos
Reply
2 Replies
Davelew
Crowd Champion
Crowd Champion

Re: Setting a pin in the app

Hi

I would try uninstalling the app and then reinstall it.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
0 Kudos
Reply
TheAlchemist
Occasional Contributor
Occasional Contributor

Re: Setting a pin in the app

I too am having the same issue. Uninstalling doesn't fix it. Optus suggested I download on data not Wi-Fi which is silly. Does anyone have fix?

0 Kudos
Reply