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View your usage, get billing support and much more with the My Optus app, download it here
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New Contributor
New Contributor

Re: Service Number

number hidden
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New Contributor
New Contributor

Re: Service Number

I have same problem with this. The Optus app wont allow me to login to my account but have to go to website and then it asks me to link my service number or usersname which I already tried them all and didnt work!!!
Is there any solutions for this?? I dont know when is my first bill coming or how to look up my usage, very frustrated!
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Moderator
Moderator

Re: Service Number

Hi @lintsai-pin, from what you have mentioned it seems your online My Account is not setup or linked correctly. We don`t have access to customers account on this public forum. You will need to speak with our support team either via the → messaging service or by calling them on 133937 - Mon - Fri 8am - 8pm AEST to look into this for you. 


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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