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Occasional Contributor
Occasional Contributor

Re: Reset secondary email password

Well this is what mine looks like: https://memberservices.optuszoo.com.au/ms/user_management/change.htm

Step 1, select the sub account, Step 3 enter the new password twice.

 

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Occasional Contributor
Occasional Contributor

Re: Reset secondary email password

Thanks Callum, that works. I was trying to do it from My Account - but that site does not allow a change of pword if you have forgotten it, but Member Services is different.

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New Contributor
New Contributor

Re: Reset secondary email password

Wow! Now 2020 and Optusnet still hasn't figured out online service. I still have to call someone to reset the password of a secondary email address.

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New Contributor
New Contributor

Re: Reset secondary email password

There is NOBODY to speak to. They divert you and you have to be dyeing to speak to an overseas person. A great excuse to cut back staff. Everything is good until you requirer assistance. Then nothing. 

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Occasional Contributor
Occasional Contributor

Re: Reset secondary email password

Incidentally, the memberservices portal per my post above doesn't work since I moved to NBN. The only way I can interact with my account is via the mobile app and this doesn't have access to all the features of the old portal. Progress?
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