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New Contributor
New Contributor

Re: Reset secondary email password

So frustrating. I agree completely, why make it difficult. I have only had hassles trying to deal with Optus help unless it's been via FB messager. They respond to those really quickly.

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New Contributor
New Contributor

Re: Reset secondary email password

This is happening to me now!!!

Can't believe you were frustrated by this in september 2015 and its still the same process.

 

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Occasional Contributor
Occasional Contributor

Re: Reset secondary email password

Well, interesting. Member Services site now seems to give the option to reset secondary email passwords again. You can select the sub account in the drop down. However, I tried it and it didn't work. Maybe there's a delay. I'll wait and see.

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Occasional Contributor
Occasional Contributor

Re: Reset secondary email password

Ok it had no effect. On phone to them now.
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RetiredModerator
RetiredModerator

Re: Reset secondary email password

Hey Callum,

 

It's been a while since we've heard from you 

 

if you need any hand in resetting the password. Please PM us your primary internet username, your full name and DOB?

 

Cheers,

 

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Occasional Contributor
Occasional Contributor

Re: Reset secondary email password

Ok folks, here's the full story.

 

The account in question was actually locked (due to being hacked). Once it had been unlocked and I'd been sent a temporary password I could connect with that. I could also then use the Change Password option in Member Services to change the secondary password.

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RetiredModerator
RetiredModerator

Re: Reset secondary email password

Ah, awesome update.

 

If you need anything else in the future, please let us know. Nam

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New Contributor
New Contributor

Re: Reset secondary email password

 

I have also forgotten the password for one of my secondary email accounts. I can see no option at all to initiate a password reset of this secondary account, only a change.

 

Please help

 

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Occasional Contributor
Occasional Contributor

Re: Reset secondary email password

You login to member services as the primary account holder and then you can change any of the second account passwords.
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Occasional Contributor
Occasional Contributor

Re: Reset secondary email password

How???

There is only the option to change the secondary password IF you already know the currect password

This si hopeless and timewasting

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