So frustrating. I agree completely, why make it difficult. I have only had hassles trying to deal with Optus help unless it's been via FB messager. They respond to those really quickly.
Well, interesting. Member Services site now seems to give the option to reset secondary email passwords again. You can select the sub account in the drop down. However, I tried it and it didn't work. Maybe there's a delay. I'll wait and see.
It's been a while since we've heard from you
if you need any hand in resetting the password. Please PM us your primary internet username, your full name and DOB?
Ok folks, here's the full story.
The account in question was actually locked (due to being hacked). Once it had been unlocked and I'd been sent a temporary password I could connect with that. I could also then use the Change Password option in Member Services to change the secondary password.
I have also forgotten the password for one of my secondary email accounts. I can see no option at all to initiate a password reset of this secondary account, only a change.