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Peter_Lu
New Contributor
New Contributor

Reset broadband password

I've just got my new Optus mobile plan and broadband plan. I want to link them together but I forgot my Broadband Service password.

 

It keeps saying that "Username and password combination is invalid", but there is nowhere to reset the password. How can I reset it?

 

Thank you.

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Dan_C
Retired Employee
Retired Employee

Re: Reset broadband password

G'day @Peter_Lu.


Welcome to the community 🙂 

 

Just so we're across this one, you want both services linked to your My Account

 

The broadband password refers to your Optusnet username/email password. The default password may have been set to "password." I'd suggest reaching out to Live Chat 

 

Personal → Home Phone, Broadband & NBN → Technical issues 

 

They'll go in and send you out a temporary password via SMS. You can then go in and change that in the email sub section of your My Account. 

 

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