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New Contributor

Reset broadband password

I've just got my new Optus mobile plan and broadband plan. I want to link them together but I forgot my Broadband Service password.


It keeps saying that "Username and password combination is invalid", but there is nowhere to reset the password. How can I reset it?


Thank you.

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Retired Employee
Retired Employee

Re: Reset broadband password

G'day @Peter_Lu.

Welcome to the community 🙂 


Just so we're across this one, you want both services linked to your My Account


The broadband password refers to your Optusnet username/email password. The default password may have been set to "password." I'd suggest reaching out to Live Chat 


Personal → Home Phone, Broadband & NBN → Technical issues 


They'll go in and send you out a temporary password via SMS. You can then go in and change that in the email sub section of your My Account. 


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