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Hi @roisinmurchan, thanks for reaching out to us here. You can certainly have the final amount in credit refunded back to your card/bank account used to pay the last bill.
If for some reason you’re unable to, if you have a social media (Facebook or Twitter) account then please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
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