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roisinmurchan
New Contributor
New Contributor

Refund

I have moved from Optus to Telstra and received a text to say my final optus bill is in. When I try to log into my account/app it says I no longer exist?

Your new Optus bill dated 11/09/2020 for Account ***** is ready.

Your balance of $-20.55 does not require payment.

As this is a credit on my account can I request a refund and if so how do I do this if my account is no longer active?
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Aman_YC
Moderator
Moderator

Re: Refund

Hi @roisinmurchan, thanks for reaching out to us here.  You can certainly have the final amount in credit refunded back to your card/bank account used to pay the last bill.  

If for some reason you’re unable to, if you have a social media (Facebook or Twitter) account then please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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