cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Refund

I have moved from Optus to Telstra and received a text to say my final optus bill is in. When I try to log into my account/app it says I no longer exist?

Your new Optus bill dated 11/09/2020 for Account ***** is ready.

Your balance of $-20.55 does not require payment.

As this is a credit on my account can I request a refund and if so how do I do this if my account is no longer active?
0 Kudos
Reply
1 Reply
Highlighted
Moderator
Moderator

Re: Refund

Hi @roisinmurchan, thanks for reaching out to us here.  You can certainly have the final amount in credit refunded back to your card/bank account used to pay the last bill.  

If for some reason you’re unable to, if you have a social media (Facebook or Twitter) account then please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

0 Kudos
Reply
Top Contributors