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Contributor
Contributor

Recharging Optus pre-paid services on My Account

I just want to say how poor I think the new account system is. I have six pre-paid accounts, and previously, I could log into my account, select the phone I wanted to recharge. and the system was smart enough to know which number I wanted to charge.  Also, I could previously  see the balances of all my phones. This has changed. It is so hard to recharge a number. I have to remember what the number is and type  it in. You can't even just copy and paste because the format you show has spaces and where you enter the number will not accept the spaces.

 

In short, you have just made it so hard now.

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Online Community Manager
Online Community Manager

Re: Recharging pre-paid services on My Account

Thank you for providing this valuable feedback,. we have passed it on to the My Account team to review.


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