I have been trying to get in touch with some one to put my account on hold for the last three months. Now I am expected to pay for a service I haven't had although I have been trying to contact customer service with no luck. I am unable to contact them by phone and it seems impossible to contact them any other way. Does anyone have any Idea how to contact customer service??
Thank you for raising this issue.
Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button 🙂