The same issue... I write this at 1.35pm on Sat 15th Sept. According to my account (on line) I am charged Preconnect 2.3GB at 7.55PM , IN OTHER WORDS 6 HOUR FROM NOW. Not only that I am not a Netflix (what the hell is SVOD-NETFLIX) subscriber but always get hit with a small amount of data use for it. In any case, 2.3GB for a few emails . . no Youtube etc etc is a joke.
I thought Optus was great when I signed up but not now. Their billing is not clear . . . doesnt make sense. The online chat is also hopeless, cant answer basic questions. (I suspect it is a robot)
Get your act together Optus. Clarity and transparency should be your point of difference not confusion. Telstra is starting to look good . . . . . .
Hey @walkalotbob - happy to take a look into this for you.
Can you please confirm your mobile number, full name and DOB via private message?
We have the same problem with fraudulent charges to our 4G WiFi device. We have burned through 50GB of data in the last month virtually all of which was not due to our usage but was from PRECONNECT and other spurious charges such as the netflix charge mentioned above. Our actual usage is probably less than 5GB during that time. It appears someone is stealing our data. Can we get reimbursed for the stolen data?
All users should stop recharging their devices until this problem gets fixed.
Hey @Gentle-Ben, can you confirm the details via private message as Shauna has detailed above?