cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Please help urgent!

My sim arrived yesterday and I called optus to activate it but until today they still haven't activated my number. I called them again today and they made me wait for an hour cause they're contacting my old provider so they can port my number. Unfortunately now my old provider disconnected me from their network but my optus sim is still not activated when I inserted it. So now I can't receive any calls or send messages, the online chat doesn't work on the optus website when I try to click it. Please help me, anyone.

0 Kudos
Reply
2 Replies
Highlighted
Valued Contributor
Valued Contributor

Re: Please help urgent!

Oh no!

 

Try chatting with staff here: http://yesopt.us/chat2us

 

Let us know how you go


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button 🙂
0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: Please help urgent!

How did you go, @Yojimbo15? Feel free to send through a private message with the full name, phone number and DOB and we'll see what's happening if you're still waiting.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy