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New Contributor
New Contributor

Payment issue from Japan

I am living in Japan since October last year. It has been paid suspension fee to Optus since then. Then Coronavirus came to the world, now I cannot go back there till next year.
Recently I got a big bill from you and need to talk about reduce payment because of I haven’t used Optus line.
I try to call local Optus support number but cannot find one. Can you please send me a number I can call to Australia? Not free call number then I can call to support centre from overseas.
Many thanks
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Respected Contributor
Respected Contributor

Re: Payment issue from Japan

The best number to call from overseas is +61 2 8082 5678 . If you have an active Optus mobile then calling that number would be free from that mobile.

You might be better off contacting them via private message on twitter or facebook.

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