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Occasional Contributor
Occasional Contributor

Password Suddenly Invalid ?

Hi,

 

I'm unable to access my email, when I open Outlook, the password prompt will appear indicating the account settings password is invalid, I did not change my password. I tried using old passwords with no luck, I tried my webmail which also sees my password as invalid.

 

A few days ago, I was getting hundreds of  undelivered emails to recipients I do not know so I'm worried my email might have been hacked or it was automatically blocked due to these undelivered emails.

 

I'm not able to get through to support call/chat this time due to the waiting time.

 

Appreciate anyone's feedback.  Thanks

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Online Community Manager
Online Community Manager

Re: Password Suddenly Invalid ?

Please see our Help & Support page: Internet & Email Username & Password Help


If you still need assistance,  please chat with us.  


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: Password Suddenly Invalid ?

Can you explain that Optus announcement in plain English. There are numerous customers who are locked out of their email account.

 

Do we need to change our My Account Password and our Email Password because Optus changed our details over to new account numbers without informing us?

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Online Community Manager
Online Community Manager

Re: Password Suddenly Invalid ?

What does your account number start with?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: Password Suddenly Invalid ?

My account starts with hidden. I am unable to access my bills that come in or anything else.
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