I cant get hold of someone in optus to close my Internet Services with Optus.
After waiting several minutes, people just disconnect after asking the question "May i know the reason for disconnection?"
The 24x7 Message is a huge scam. They advise to input as much information and they will do the best. After entering complete details and waited for hours, when i am distracted, they send a simple "hi there" and disconnect after waiting for 10 mins.
They are really working on a agenda, to harass people who are trying to close the account.
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We do apologise for the experience you've had trying to cancel your service.
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