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Benss2012
New Contributor
New Contributor

Optus Store

Can I visit a local Optus branch to get help with my account or any issues I may be having with my services? Or do they just sell phones?
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Sarah_YC
Moderator
Moderator

Re: Optus Store

Hi @Benss2012

Thanks for your question!

Our Retail team is happy to assist however possible from their team, however, they do have some limitations with regards to system accesses.

We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

petergdownload
Honoured Contributor
Honoured Contributor

Re: Optus Store

Optus stores will just try connect you to Optus Support. They can't handle any account related issues.
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