Thanks for your question!
Our Retail team is happy to assist however possible from their team, however, they do have some limitations with regards to system accesses.
We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
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