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RacerX
Occasional Contributor
Occasional Contributor

Optus Sport Subscription Status Error

Hi Guys,

 

I previously had a plan that had EPL subscription on it. This EPL subscription was cancelled when the EPL season ended back in May.

 

I signed up for a new 12 month plan this morning. This new plan has an EPL subscription thrown in.

 

When I log onto optus.com.au, and go to My Dashboard -> Sports and Enterainment -> Optus Sport, the browser is redirected to https://manage.sport.optus.com.au/signup/list.html which displays the following error:

 

Optus Sport Subscription Status

  • <MY MOBILE NUMBER> 
     We've encountered a problem, and we're working to rectify it as soon as possible. Please try again later

 

I called the Optus Support who passed me onto the Content Support team. The Content Support team reset the password on my old Optus Sport account.

 

I am now able to log into Optus Sport website and app, and I can view content without issue.

 

When I go back into My Account however, the above error persists.

 

Has anyone seen this before?

 

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3 Replies
JordanOptus
RetiredModerator
RetiredModerator

Re: Optus Sport Subscription Status Error

Hey @RacerX (great username by the way) it could just be an error going on with My Account 😕 It could be just for you service though, in which case the best idea is to raise a case with IT

the issue.

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RacerX
Occasional Contributor
Occasional Contributor

Re: Optus Sport Subscription Status Error

Thanks Jordan.

 

It looks like a system sync. issue. Everything appears to be working OK now.

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Gen_R
RetiredModerator
RetiredModerator

Re: Optus Sport Subscription Status Error

Great to hear @RacerX - will pass this on to Jordan 🙂 

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