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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Tekno
New Contributor
New Contributor

Online Chat not working

Have been trying to get the online chat service to work so I can chat with someone about my account but it always says offline, no matter time of day trying. DId find a link in another thread and tried that, it doesnt work either. I have no home phone at the moment but do have the NBN service. Even the local optus store isnt able to help.. How can I speak to someone (prefer to chat online rather than phone) Please help.

 

THank you

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6 Replies
Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Online Chat not working

Hmm are you using the live chat link below as it always seems to work for me.

 

http://www.optus.com.au/shop/notices/service-chat

 

Screenshot_2016-09-02-16-11-11.png

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Tekno
New Contributor
New Contributor

Re: Online Chat not working

For some reason, I click the link and it opens a new page... you click the topic you want and then it goes to a blank page

 

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Online Chat not working

I would say it’s a browser problem. Try clearing all your temp files then do a restart and see what happens. If still doesn’t work I would try a different browser. Smiley Happy

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Tekno
New Contributor
New Contributor

Re: Online Chat not working

Thanks will try that and see how I go

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Prassu
New Contributor
New Contributor

Re: Online Chat not working

Why no one responds in chat?

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TeresaG4519
Occasional Contributor
Occasional Contributor

Re: Online Chat not working

Hi,

 

This is an issue for me for the last few months! Come on Optus.

Desktop computer,  Windows 10 and Windows 8.1, On older and latest version of Chrome.

 

It works okay on the same computer with Firefox at this stage. try Firefox for now. The links don't bring up the pop up in Chrome, just does nothing.

 

Please look into Optus,

 

Teresa G

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