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4GOverNBNAnyDay
Occasional Contributor
Occasional Contributor

Online Chat not working

Hi, 

 

Im trying to load the online chat with my Macbook - Im trying with Safari, Moz and Chrome and none are working. 

 

No popups blocked. It just sits there. 

 

Last month it was the usage app, now this. What do I do. I dont want to call up. 

23 Replies
EugalB
New Contributor
New Contributor

Re: Online Chat not working

Same problem.  I am in NZ and I need to live chat with someone....doesn't work!!

 

dandlj
Occasional Contributor
Occasional Contributor

Re: Online Chat not working

I have the same issue. Pathetic.

JordanOptus
RetiredModerator
RetiredModerator

Re: Online Chat not working

Hey all, if you have any issues with the website or Live Chat, it's worth clearing your cookies and cache then trying again, as this can often fix issues with the website. Jordan

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4GOverNBNAnyDay
Occasional Contributor
Occasional Contributor

Re: Online Chat not working

Thanks Jordan but it’s not that. Chat doesn’t work through the Yes Optus app either. 

 

Can we get a support ticket logged or something? 

 

this yes crowd is is pretty hopeless. 

 

 

JordanOptus
RetiredModerator
RetiredModerator

Re: Online Chat not working

What handset are you using? There's been a pretty constant problem with Apple phones and the Live Chat. I'll gladly get a support case raised if need be. 

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4GOverNBNAnyDay
Occasional Contributor
Occasional Contributor

Re: Online Chat not working

It’s not operating system dependent. the problem is on the live chat side. it doesn’t work on any platform. 

 

Please log a ticket and get them to check it from external connections. 

 

It’s not working for everyone on their computers or handsets. 

 

I think something like the live chat should be monitored. 

 

Thanks Jordan 

 

 

4GOverNBNAnyDay
Occasional Contributor
Occasional Contributor

Re: Online Chat not working

Hi Jordan. Can we get a ticket logged ? 

Gen_R
RetiredModerator
RetiredModerator

Re: Online Chat not working

Hi there - we've had multiple reports of users having issues accessing live chart. It's being investigated by our Live Chat team. 

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Outback1
Occasional Contributor
Occasional Contributor

Re: Online Chat not working

I also cant seem to use online chat with any of my macs with any browser 😞 makes it hard to contact optus indeed 😞

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