Did we give you a fault number for your reference, or are you waiting on the activation of brand-new broadband service? Whilst we are focusing on handling critical enquiries, it's still going to take to a bit of time for us to get through each and every one.
If you haven't already, you can try our Social Media team on Facebook or Twitter. They're a 24/7 team working at of our Melbourne office. They're also dealing with an influx of enquiries - but if you leave send them a PM or DM, they'll get back to you.