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New Contributor
New Contributor

No SIM card

I had my iPad ordered online & had it delivered next day which was good but I was not happy to find that the new SIM card wasn't supplied when it should of been!

I rang optus & instead of them offering to send one out, I've got to take my iPad into a optus store to get new SIM card! That's why I ordered online to avoid the line up at a optus shop! 

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Respected Contributor
Respected Contributor

Re: No SIM card

They definitely should have sent it but that said, getting a new SIM in an Optus store is incredibly straight forward and takes about 5-10 mins, if that. Hopefully it's sorted soon

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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RetiredModerator
RetiredModerator

Re: No SIM card

Hello @Blue63

 

It's disappointing to hear that both no SIM was sent and that our team did not offer to post one out. If you still require a SIM or need assistance with anything else, don't hesitate to reach out via private message here.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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