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No Data usage appearing after weeks - on Laptop WiFi.

Data usage for my WiFi stopped appearing weeks ago; there is just a blank space where it used to appear (under my account; it was always unstable and usually took a couple of attempts for it to appear; a lengthy "chat" with an Optus staffer led to his conclusion that there was an IT problem; then I lost the Chat so don't know whether he followed through; that was on 16-7-20 and no change to date. Don't have a cell radio so no Optus App.

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