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New Contributor
New Contributor

New Credit Card details

I have direct debit. My credit card has been renewed. I updated my new expiry date, but optus had no area to update the new CVC number. Is this right.  

8 Replies
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Esteemed Contributor
Esteemed Contributor

Re: New Credit Card details

Is the CVC the same as your old card?

 

Edit: Excuse you did say it was new. I would be having word with billing on the link below as that does seem odd.

 

https://www.optus.com.au/shop/notices/service-chat

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New Contributor
New Contributor

Re: New Credit Card details

Yep that,s what i thought, I spoke with Optus after going through BS menus, but still unclear as to why the new cvc was not asked for, as others update required it. Will try agai with your link Thanks.   

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Esteemed Contributor
Esteemed Contributor

Re: New Credit Card details

Hmm I don't recall ever being asked to update my CVC when updating my expiry. The My Optus app also has the live chat feature if the link I posted doesn't work for you.

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Blog Author

Re: New Credit Card details

Hmm, I'm not to sure about this one.

 

How'd you go @coneman?

 

Were chat able to confirm that we've received the updated credit card details? 

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New Contributor
New Contributor

Re: New Credit Card details

No I have given UP. I will not go through another phone call , going through the most ridiculas menue options, (why not give an option to talk to an operator). Any way the answer is NO. I have done all I can to update my credit card details. The internet links for Questions do not seem to work for me. 

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New Contributor
New Contributor

Re: New Credit Card details

I shoud state I filled out the optus New credit card details, and Yes it confirms new expiry date. Maybe that is all. But a new CVC number is on the card (others required this new number) Do not understand Why Optus does not require this.%. I talked to an opertaor and basically said it is not needed. Will see how the next bill goes,, if it screwes up,,, I.ll hit the roof........ 

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Esteemed Contributor
Esteemed Contributor

Re: New Credit Card details

I have merchant facilities myself and I don't need the CVC to process a card. Maybe all this frustration is for nothing. Smiley Sad

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Moderator
Moderator

Re: New Credit Card details

Hi @ coneman - Apologies again for the issues you've had. To check or update your details please click Here and follow the instructions. Please note It can take up to 24 hours for My Account to show the changes you have made to your direct debit. 


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