For 24/7 support message our team of experts via the My Optus app.
I have 3 services with optus - internet, foxtel & mobile. But can only see mobile in Myaccount. I need to change direct debit details for foxtel & keep getting to Myaccount where there is no detail of my foxtel service. Doesn’t matter how many ways i approach the problem (eg help desk) i keep getting directed back to Myaccount and never get to speak to a real person. HELP
https://www.optus.com.au/shop/notices/service-chat
Live Chat with Customer Service and they can assist you in fixing up the My Account issue you face.