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COVID-19 impact to Yes Crowd & Contact Centres info here
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Paddyperfect
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New Contributor

MyAccount

I have 3 services with optus - internet, foxtel & mobile. But can only see mobile in Myaccount. I need to change direct debit details for foxtel & keep getting to Myaccount where there is no detail of my foxtel service. Doesn’t matter how many ways i approach the problem (eg help desk) i keep getting directed back to Myaccount and never get to speak to a real person. HELP

‎17-03-2019 07:30 AM
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Jeneral__Pain
Trusted Contributor
Trusted Contributor

Re: MyAccount

https://www.optus.com.au/shop/notices/service-chat

 

Live Chat with Customer Service and they can assist you in fixing up the My Account issue you face.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
‎18-03-2019 09:57 AM
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