Hey @lexruth, thanks for reaching out. Would you be able to provide some more context on your enquiry?
Were you having issues logging into your online accesses such as My Account?
If you could please send through some more information on the matter over to our 24/7 Messenger Teams on the Optus App and we will look into it with you
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@lexruthWhere are you seeing the message?
What exactly is the message?
Which app is showing the message?
If it is from Outlook or an email then please read the following pages ASAP:
If you have logged into the Optus account via the email contact Optus NOW NOW NOW via facebok and/or twitter of via the my app and ask them to reset your optus account and see if there has been any orders placed or any other activity since you logged in via the email.